Poor communication
I had the misfortune of dealing with this nursery,
It started with a lack of being able to pass on information, not been given information about your child despite asking on numerous occasions. Not kept in the loop about activities and events because I was not on the app that the nursery used, again, despite informing them of this. Waiting for my child to be collected and brought to the front door where I had been waiting 15 minutes, lost his property even though their names should have been written on as part of their policies and procedures. Was never offered a tour of the nursery. Not invited to the graduation and wouldnt have been aware of this had we not heard another parent talking about it. The list is far too long for a nursery that's suppose to have a good Ofsted report. Words fail me, I was made to feel intimidated and that they were in charge of my son while he was there. Not a nice nursery with some rude staff!!