Absolutely not Promising
Would have given a ZERO Star rating, if there was an option. Lots of promising emails and messages to look after our 6 year old over the weekend. Soon after the very first weekend, decided to triple the price, which was not the agreed rate as per her email confirmation in Black & White and Invoice. We personally think she is very reliable and is straight forward. When questioned, came up with lots of excuses and suggested us to use different services if we cannot afford the new rate.. All in all a very bad experience and warn all parents to be mindful.
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Response from Sonia_M
Responded
I am sorry you felt that way.
First, you have never shown any commitment for regular use of my service. You were very vague and reluctant to fix any future appointments. My understanding was that my service may OR may not be used again hence the decision of free commitment from both sides.
Second, the first weekend (and last) was supposed to be a trial weekend and your wife (who was the one to attend the initial meeting) consented to that. This means that I have never given you a final promise for long term service and I am, as a self-employed business, entitled to do so.
Third, I did not triple the price or even ask you to pay the extras that I had to pay for your daughter from my own pocket. I simply told you that I am no longer able to provide childcare for your daughter meaning that the trial was not to your favour as I could see that you were already not abiding by our agreements.
Our agreement was that if you were not to pay for dinner, you have to provide your child with the food she was actually willing to eat, not the food you were hoping that I could FORCE her to eat. We don't force-feed children here. And since we can't keep a child hungry at our premises I had to cook two lunches and two dinners, specifical for your child as mum said she doesn't want her child to eat junk food (which what my family and I eat usually). The same goes with the desert that came mushy and rotten. As you know, soft fruit such as berries don't keep very well. These meals and snacks I had to cater for and the cost was never reimbursed neither did I even request reimbursement.
You have agreed that I take your child to workshops and buy her things in the street but you never offered to pay the extra charges.
You came very late to pick up your child and you were acting rude, shouting at your daughter in our presence to wear her shoes instead of putting her shoes on her yourself since you could well see she was very sleepy.
I wasn't able to prepare her beforehand because you were extremely late and her shoes were taken off after I put them on her. And also because I went to get you her things from the kitchen.
So, as you could see, there were many reasons why it was not a good idea for us to continue working together.
I am sure you found a better nanny by now and I wish your daughter the best of luck.
