Yaso looked after my 3 year old child for almost a year and I found there to be a number of issues arising with her childcare practices.

My child would often be handed back to me at the end of the day looking very dirty and dishevelled, with food marks on her face and clothes, messy hair and inadequately dressed for returning home. One chilly evening I was walking to Yaso's house to pick up my daughter and Yaso passed me in her car. Yaso handed my child back to me from her car and didn't even take the time to bring my daughter's jacket out with her (which was still in Yaso's house). Yaso immediately drove off without mentioning the jacket and I was therefore unable to retrieve it from her house until the next day. This caused my child a great deal of distress as she then had to walk home with me with no jacket on.

Yaso would often not return my phone messages if I made queries as to how my child was during the day, and when I did manage to talk to Yaso face-to-face, her answers would be brief, dismissive and coming across as dishonest. There was no clarity as to what my daughter had done during the day, what her dietary intake had been like and whether there had been any accidents or incidents. She also failed to talk to me about my child's learning developments during the day.

There was one 8 year old boy who had been bullying my daughter at Yaso's house. My daughter was visibly frightened of him as she stated he would often "hit her". I confronted Yaso on the boy's behaviour and Yaso replied that she; "wasn't aware of anything happening" between the boy and my daughter. I was confused by her apparent lack of knowledge of this I hoped she would be observant of these risky occurrences. My daughter also complained about Yaso's grandchildren “picking on her” and again Yaso would make no comment on this and denied any knowledge. I made it clear to Yaso that I wanted my daughter to be watched more fully as I didn’t want this to continue.

Yaso often left my child in the care of a female "assistant" (in Yaso's words) who was unknown to me throughout the time I had used Yaso's services. It emerge that this woman often took my daughter to her house without my knowing. Yaso often lied to me by telling me my daughter was "with her" (Yaso) and she appeared very evasive when I asked Yaso who the other woman was. Yaso never provided any written details of the woman's name, child care credentials, background history or proof of a DBS check. Yaso only offered me a brief description of the lady’s background when I asked her. I was very upset when my daughter informed me that she’d spent a day at the woman’s house as it was my understanding that Yaso was looking after her.

There were a number of occasions where my daughter would talk about having had "falls" or "hurting herself" when at Yaso's house but Yaso didn't report any incidents and failed to keep any written records of accidents at all. Yaso only informed me of another child "pushing" my daughter and causing my child to "fall over" after I confronted Yaso about my daughter's injury.

My daughter once complained to me about a "painful and sore thumb". I observed her thumb to be swollen whilst bathing her. Upon confronting Yaso about this, Yaso admitted that she “believes” my daughter had been "pushed to the floor by another child in her care". My daughter was taken to A&E by me shortly afterwards to have it checked.

Yaso never provided me with any written details of incidents. Months after this incident Yaso handed me a scrap of paper briefly detailing an incident of my daughter "falling over" that day, but this was not worth the paper it was written on due to its lack of detail.

Yaso once texted me whilst I was at work to say that my daughter had "a fever" and that she had "given her Calpol medicine". I immediately tried to contact Yaso due to worry, but upon answering my call, she simply told me to “call back later as she’s gone out and couldn’t speak to me”. This conveyed a lack of compassion and empathy. I had not permitted Yaso to give my daughter any medication and there was no sign of her having a fever that evening.

My child would often be excitable and restless after staying at Yaso during the day and would sometimes not settle to bed until after 11pm. I asked Yaso on a number of occasions if my child had slept during the day and she would reply "no, she's been awake". My child contradicted this however on occasions and told me she “had slept for 1-2 hours during the day". I expect she had slept longer however.

Yaso would often demand payments for my daughter's childcare sporadically and this was not always at a time which was equally convenient for me. There were occasions where Yaso would threaten to stop childcare for my daughter “within a couple of days" if I didn't make a payment to her. This caused me a great deal of distress and anxiety. Yaso appeared to be more focussed on receiving her payment for my daughter’s childcare than offering my daughter a quality service of care which was disappointing.

Finally in a text message, Yaso informed me that she could “no longer take care of my child as of 15th July”. This only gave me 3 day's notice. Yaso never clearly explained to me the rationale for this. I asked Yaso how she expected me to find a new childminder in a matter of days and she simply replied; “you need to sort something out”. Yaso stated she "might see my daughter gain on 7th August”. I then had to find urgent childcare for my daughter, which was very costly and stressful, I had to re-shuffle my work shifts to cover my daughter's care and I had to place a lot of pressure on others to look after her to fill any gaps.

Unfortunately as a result of Yaso’s behaviour I did not wish to utilize Yaso’s services and have since found an alternative childminder. My daughter had to re-settle with a new childminder which was a challenge for her. Yaso never showed any compassion towards the situation she had left me in or any real interest in improving the quality of her care. I never heard from Yaso again on 7th August as she had suggested she would do.

I give Yaso 1 star as she initially appeared competent and experienced in her role. However this was regrettably proven wrong after a short time.