Returning to work and leaving your child with someone new for the first time is daunting for any mum. Pam made the process as stress free as possible and by the third day, our son leapt into her arms when we dropped him off and there were zero tears. It was heartwarming to see how quickly he took to her and I am sure it is down to Pam's warm and caring nature. Our son absolutely loved being at Pam's and we will all miss her.

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• Communication