Cresswel's Reviews

Please be aware of this childminder

I have been using Sarah for a while now and it was running smoothly, until august this year my daughter attended the setting and I witnessed Sarah at the local park with all the children she had in that day however my daughter was absent. My daughter was left in the care of someone else who yet is still unknown. After addressing the situation with Sarah she acted in such an unprofessional manner, I’ve unfortunately had to take this matter further as it’s regarding a child! I really hope people approach this lady with care, please ensure you do your research when looking for a professional childminder.

• Overall
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• Communication

by Cresswel about Little Stars on 20/09/2021

Response by Little Stars on 22/09/2021:

I am sorry you feel I acted unprofessionally as I pride myself on my professionalism and unprofessionalism is not the experience of other parents who have used my setting.

Whilst I cannot comment on cases in detail due to confidentiality, what I can say is that since I last spoke to you I have managed to obtain 100% rock solid proof that I wasn’t at the park that day, it also shows very clearly that I never left the setting at all that day for any reason. In addition to this evidence, during the time period you claimed I was at the park I also had a number of children collected by their parents from our setting, all of whom are able to confirm I was at home during those times.

I have followed my policies of notifying the relevant authorities and my governing body of your complaint as I am duty bound to do when anyone makes a complaint and I have been able to provide them with the evidence mentioned.

Your complaint is also logged in my complaints book and is available for any current or prospective parent to view as is a requirement by my governing body.

I wish you and your child all the very best for the future.