Gianni's Reviews
Nanny
Below are the parent reviews for Gianni. Back to Gianni's profile
Average Rating:
(3 from 4 reviews)
Gianni came across really well at the interview and the initial few days went well. She was helping us with our 1.5 year old and some light house keeping. Communication wasnt great from the beginning - she would inform us last minute if she was not coming or late and mostly did not respond to messages/calls ina timely manner. She did however make herself available when we needed her in emergency once.
After the initial few weeks things changed drastically, she was dazed and uninterested. Care provided was poor. Our son would start crying as soon as he would see her car from the window and i knew something was not right. It was upsetting as hes always been independent, happy and likes playing with people rather than staying close to me. She then didnt show up two days in a row and didnt bother informing us (let alone giving any notice). Then she randomly showed up for half day and told us she was unwell. Next week again came for half day and when we asked her how she was feeling she looked confused. After that day she just disappeared and never came back again or messaged us.
Very strange and extremely unprofessional behaviour - wouldnt recommend. I understand if she found a new role but theres some professional courtesy especially when dealing with children (have to be extra careful). And my son crying seeing her car each time - just the thought of it gives me mom guilt. Im glad things ended with her shortly after. Hes perfectly happy and back to his normal self with our current nanny.
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We have used Gianni's services on & off since me & my ex split up in Jul '21 whenever our 2 regular, permanent childminders have been unable to look after our son.
Gianni is always late, appears uninterested in her job, will not send photos or report progress during the day, will not return all the bits you send your child with (think missing socks, tops, bottle parts, the one toy your child cannot go to bed with).
In Aug '21 in my then new home Gianni looked after my 1.1yr old son. Several weeks later a downstairs neighbour approached me & told me that he & his family had heard my son cry for a long period & sounded so distressed they had buzzed my door but no one let them in! He said he knew I wasn't home because my car wasn't there-i had only left my son with Gianni but as he had waited for so long to tell me & I had no reason to think anything else, I tried hard and dismissed it.
Fast forward to last monday: my now 2 yr old became started crying hysterically on the mere sight of Gianni's car. He couldn't be consoled but I put it down to time passed and kids act up. His reaction on Tuesday was even worse, so I said to myself that if it's like that the 3rd time something has to change. ofcourse 2 days later on a Friday my son was the same. So I asked Gianni if she could look after him at his dad's house who works from home 5 minutes away to see if it helps my son not get distressed? That was on a Saturday, and I sent 3 whatsapp messages (our mode of communication) later & she didn't respond despite having seen & read the messages. Now unsure if Gianni would be able to change her place of work, with work pending the next day and no clear childcare plans, I had to find another nanny but my son's sun hat (there was a heat wave), bottle bits, comfort toy were with Gianni!! So i contact her again to atleast let me collect my son's hat but still no response. We ran around some shops on a Sunday but couldn't find a suitable hat as most don't come with a fastening to keep the hat in place. we eventually got an emergency one in tkmaxx.
On Monday I received the following text from Gianni:
'Hi this is Gianni's work phone, she has been surprised with a weekend away so has not been with this phone for the past two days as she is not expected to be on call on her days off.. she was supposed to be retrieving this phone before work tomorrow. I believe you are the 8am-4:30pm for Monday and Tuesday, and from your attempts of contact today that I have just had a look at I have notified her that you have cancelled. She will respond once she retrieves the phone'.
I responded with the following:
'Hi Gianni's phone. Thanks for finally getting back to us. We are so sorry to have contacted you in your out of hours, the confusion came from the fact when you were accepting the job we communicated with you on both a Saturday and Sunday and got prompt responses. Our sincere apologies. Going back to the matter at hand, can you please provide us with a suitable time to collect our son's belongings including a yet another missing pair of socks (he again came back with no socks and there was just one dirty one in the bag from the previous days), his toy cars, bibs and bottles all items which ordinarily would be packed in the child's bag ready for collection. Please also let Gianni know that our son is so petrified of her to the point that if we mention her nane he gets distressed that we will understandably not be needing her services for fear of safety of our son.
Please wish her a good day'.
Since then, I have not heard from Gianni but instead she has been texting my ex with paragraphs of texts until she started ignoring him when he pushed to collect the boy's stuff but he finally got them today.
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From the outset Gianni appears to be dedicated and committed to work.
She is reliable and flexible . Due to her warm and loving personality ,my children got used to her really quickly. They absolutely adore her and enjoy her company. She keeps them busy with fun and learning activities.
Gianni has a great experience with toddlers. She is also very patient and has great manners in dealing with children.
It has been pleasure to have her and I would strongly recommend her as a Nanny .
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Gianni has been an amazing addition to our household looking after our two girls age 3 and 1. She is reliable and great fun, enthusiastic and helpful. She goes out of her way to help in whichever way she can and is flexible and understanding.
She is happy to take them to classes, pick them up from pre school, cook meals for them and take them on outings.
She is trustworthy and kind and I would highly recommend her as a nanny for another family.
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