granniep's Reviews
Childminder
Below are the parent reviews for granniep. Back to granniep's profile
Average Rating:
(4.79 from 14 reviews)
I don't like to write negative reviews, but I relied so heavily on the reviews on this website that I am going to put our experience of Pauline on the website too. We honestly thought we had struck gold with her, she seemed friendly and caring at first. But she completely misunderstood us, and took offence at my husband informing her of what works with our daughter around mealtimes. She didn't act in a professional manner, and didn't ask for clarification of the tone of our comments, before getting angry and aggressive in her own tone, and very quickly deciding to terminate our contract.
I think the best way to give feedback in this instance is to write the text correspondence that my husband had with Pauline below, for you to make your mind up. We did not find her professional, warm, communicative or friendly in the end. She turned very quickly after taking offence over something that was only meant to help.
I have given 2 stars as the space is clean, tidy and the outdoor space is great for the little ones. But our experience has been a very disappointing one. I guess, so long as you don't try to offer advice about your child, you'll get on like a house on fire. It is very odd, as she asked us to fill in an "about me" document. But did not want updated information. Our daughter had been with her for 3.5 days, so she did not know her yet. We had no idea what our daughter had been getting up to whilst there, and had been told on 3 occasions that Lilly was loud. Pauline mentioned it on the 2nd full day that she screams after eating and that she has never had such a loud child, at this point we joked about how loud she was. But when I got home it got me and Ciaran wondering if we could think of ways to help, so that she wasn't so loud for Pauline... Anyway, that backfired spectacularly, clearly don't offer help on your own kid.
To make it easier, here is the correspondence typed word for word, for you to make your mind up on. We wouldn't recommend Pauline.
Husband: Hi, just wanted to let you know Lxxx will repeat words now and if prompted will say "more" or "maw maw maw" during meal times when she wants more food. We understand she has been noisy these last couple of days. We find normally if she is screaming it's because she's tired, hungry/thirsty or frustrated at something. We hope she has a fun day today and would love to see some photos if you get a chance. Thanks Gxxx and Cxxx"
Pauline: Hi, I didn't say she had been noisy, it was just general chit chat at the door and Gxxx told me that people didn't believe how loud her scream was, She hasn't been constantly screaming it's random outburst [sic] usually after food not saying more just a scream which then she was given more. I am able to recognise when a child is frustrated/hungry or thirsty, we don't have set times for meals etc! But we do have breakfast, mid morning snacks, lunch, afternoon snacl and tea I don't send individual pics to parents as this would take to [sic] much time but we do occasionally put pictures on our Instagram page and I have them on my WhatsApp stats. Pauline"
Husband: Hi Pauline, thanks for your reply. Earlier I was hoping to provide some additional info as I knew you had mentioned to us about Lxxx making nosie at times in the day, and she is obviously unhappy when I'm leaving her in the morning which is upsetting. As you have noticed she does scream until she is given more food at mesl [sic] times. At home when Lxxx screams at meal times we ask if she wants more, to which she responds, as mentioned in previous text, then she gets more food. I appreciate you don't have time to take photos of individual children, we hope to see some Instagram soon. See you later, Cxxx"
Pauline: Cxxx...I appreciate what your saying but like my previous message I'm fully aware of the actions and needs of babies and early years...this food situation I can assure you Lxxx is being fed on homemade meals and Health snacks which is plenty and I'm not shy with portions..there is plenty of photos on Instagram and Whatsapp status daily for you both to see.. The comment about Lxxx making noise was a response of Gina saying friends have commented how loud Lxxx can scream. The words were not a feedback of how Lxxx was that day. I base my setting on a home away from home environment for the children to have that homely feel away from their parents, I base my communication and interaction with parents on a friendly level and has beeen [sic] an important part of all my minded children's well being and development. Maybe you could benefit from one on one care for Lxxx as we are family orientated here and I take pride on this"
Following all this correspondence, I rang Pauline to ask for clarity on her last message as we were getting confused. She advised me that she didn't like my husbands tone and that we could either call it a day or she was serving us our 4 weeks notice. So very upsetting, when all we had tried to do was help, but clearly all children are the same to her. I had not mentioned that my friends had said how loud our daughter was. Pauline had mentioned that she screams, as if she is cross at other children still eating, and that she hadn't had such a loud child before. I laughed and responded that it was good to hear a professional childminder saying she is louder than any other child she'd met, as no one believed me when she was a newborn that she had an extremely loud cry! Pauline completely misremembered conversations, and misunderstood the tone of my husbands texts. And even when I gave clarity that we were trying to help, she still took offence...all very odd and certainly not what we had expected after reading all the glowing reviews. She made it very clear that she wanted to terminate with immediate effect, putting us in a predicament. She did offer the 4 week notice, but how could we keep our daughter with her when she flew off the handle at us trying to help....
There were no photos of our daughter on Instagram or WhatsApp, and all we had wanted was to know she was having a good time. Either by a photo, or just some positive feedback at the end of the day. We wanted this, as from our perspective she cried when we dropped her off, she was upset at the times were were picking her up and we were then being told that she was loud. Generally, she is only loud when she is frustrated/hungry/thirsty etc...and because we know our daughter, she isn't loud with us now. Had we been able to engage in a conversation with Pauline, we'd have been able to put across that Lxxx doesn't get more food when she screams, as this encourages the behaviour. And that if you say "all gone" she chills out. Anyway, it doesn't matter for us anymore, but this was our experience.
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by
Georgina
about
granniep
on 16/05/2021
Response by
granniep
on 17/05/2021:
I don’t tolerate or except aggressive confrontational behaviour at my place of work even more so being responsible for other parents children. Safe guarding and safety of my children is my priority at all times and when given my promise to parents they’re children will be safe and happy in my “ home away from home” setting that promise is kept.
My reputation and highly respected position in the community will not be affected by a personal attack of two adults harrassement.
I will remain proud and professional and continue to provide 5 star childcare to all parents that want a safe happy family environment for their children to mix and learn with other children while having fun and makings early years development.
Struck gold when I found Pauline, she really is one in a million with her kind, caring, fun & loving ways. Alfie has come on leaps and bounds since attending Grannie Ps. She’s not only a childminder but become a friend too. I am currently pregnant with my second child and I will be definitely taking him to Paulines. I love the fact the children are always outdoors, going on adventures and learning. She really is the best of the best. Look no further! Grannie P is the best x
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I found Pauline on this website, she has looked after both of my little ones from 9 months old. We absolutely struck gold when we found Pauline. I instantly knew she was right for us when we met, she was so down to earth and so professional. I don't know how I'd have got through potty training without her! The house/garden is the perfect set up for the kids. Pauline does so many fantastic activities with them. She truly is amazing at what she does. Pauline has provided us with so much advice and support over the years. My babies have loved every second with you grannie p. I can't thank you enough for everything!
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From the moment you meet Pauline you can tell she loves what she does. She is caring, committed and does her upmost to provide a happy, safe, nurturing environment for all children in her care. Whenever I pick my daughter up she is happy and relaxed and eager to tell me all she has been up to during the day from baking, playing outside, craft activities and Forest School. Regular photo updates are always provided giving a lovely insight into what my little girl has been up to with her friends at Paulines- I always look forward to seeing these! There's a real family atmosphere about the house - in a very positive sense. Pauline is really easy to talk to and has a great relationship with parents of children in her care. I could not recommend Pauline enough- she goes above and beyond to provide the best child care and we could not be happier with the care she has provided. She is truly wonderful! Thank you so much for all you have done with Harper, we will be forever grateful!
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by
Nic
about
granniep
on 29/06/2020
Response by
granniep
on 29/06/2020:
Awwww Nic thank you so much you’ve made me sound like the best of the best 🥰 thank you so much Nic 😘😘
My daughter Grace has been with Pauline since she was nine months old , she will be three in July . I honestly could not ask for a better childminder . From day one Pauline has put my mind at ease and welcomed us into her wonderful family . Grace is and always has been so happy on the days she is there and always so excited when I tell her it is her day to go to Pauline’s . I couldn’t ask for more , Pauline is so supportive in every way, Grace is constantly doing new activities and as a working mum Pauline provides picture updates daily so we can see what activities she is doing during the day . I honestly can not speak highly enough of Pauline and feel like the luckiest parent in the world to have found such a special , nurturing environment for my daughter and it truly is home from home . I would recommend Pauline to anyone and any child would be lucky to have a place here .
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Despite looking at a number of different options when we were looking for a Childminder for our daughter, the second we stepped through Pauline’s door, we knew this was the perfect place for us. Pauline creates the most loving and nurturing atmosphere possible, allowing the children in her care just the right balance of freedom to explore and grow whilst still maintaining the highest possible level of care and safety. Pauline’s experience and natural rapport with the children in her care is clear to see within seconds of being in her company. The phase ‘Home from Home’ isn’t used lightly, but when we leave our daughter with Pauline, we leave her with someone who loves and cares for our child as if she was her own. There is just no other place for our daughter and in Pauline we have found someone who will be part of our extended family forever. Thank you for all you do for us Pauline. Jen and Paul
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Pauline is amazing at what she does, you literally feel part of the family. My little girl attended Pauline’s 4 days a week from 11 months old and she loved every single second of it.
It was important for us as parents to find a setting Evie felt at home in since she would be spending a large portion of her week there. From my first meeting with Pauline we hit it off straight away and we never looked back for the 2.5 years my daughter spent with her.
She is so advanced for her age which has a huge part to do with Pauline. She helps them to be so independent that I have no issues about Evie starting nursery in 3 weeks.
Even though Evie left Pauline’s 4 weeks ago she still asks if she can go to Pauline’s every single day which I think says it all!!
Literally cannot thank Pauline enough for everything she did for us.
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As a first time Mum, I really struggle leaving my little girl with anyone. Having only ever left her with my own Mum, when the time to find childcare came along I found this such a difficult task that gave me so much anxiety.... Until I met Pauline AKA Grannie P! Pauline, along with her two daughters are just incredible. They treat each child as one of their own and cater for each of their individual needs and beyond. I can’t thank them enough for the way they care for my daughter. She loves going and has learnt so much, her confidence has grown immensely and most importantly she is so happy when in their care.
Simply outstanding!
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What can I say... Pauline really is the best childminder I could have asked for! She's so loving, caring and supportive. It really puts your mind at ease leaving your child with someone who you can fully trust. My little girl absolutely loves going and has come on so much since starting. Pauline's daughters are brilliant too and really make you feel welcome. Pauline provides home cooked meals which is great because my daughter can be a fussy eater at home!
I'm going to be sad when Rosie leaves for school :(
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by
Parent
about
granniep
on 27/06/2017
Response by
granniep
on 27/06/2017:
Aww Sarah thank you so so much! It's an absolute pleasure to look after Rosie she is a super star, she makes us smile on a daily basis, I will miss her so much Xx
Pauline currently minds my son Charlie for the past 4 months I feel like Charlie has progressed so much since being with grannie P!! Im so glad he with her she's such a fun character and can see how much Charlie loves to be around her and the other children. I love the different activities ive learned he has done with her and the team she also goes that extra mile to ensure they are having a fun time learning and not just cooked up in the house she's very imaginative which I love!! As a mum going back to work I found it hard but Pauline reassures me with sending me lovely pictures of my boy through out the day doing all fun stuff which I love she's always reachable which I love and brightens my day with pics she's not only Charlie's child minder she's my friend someone I can trust and also gives me advice when I need it as a new young mum I appreciate the advice as sometimes you need that. So thank you Pauline I hope you no how special you are and me & Chris & Charlie appreciate everything you do for Charlie and us as parents xx
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