Joanne has been great. She looked after my daughter at very short notice of which I am very greatful. I'm sure you can imagine that I was worried about leaving my child with someone that she hadn't had a chance to get to know yet, however I needn't have worried at all. My daughter settled from day one and always greeted Joanne with a smile in the morning. Joanne followed my instructions well and my daughter stayed in her routine. Joanne would take her to toddler group and take part in fun art and craft activities. I know that my daughter is happy and having fun when I am working.