My son (now 3 and a half) started with Vicci in September 2018 when he was a little over a year old. I have since then had twins, who are nearly 2, and who have also been attending Crown Childcare since they were 9 months old. All 3 of my children have totally thrived in this setting, and I really could not wish for more from a childcare environment.

If I start with the obvious, I find the nursery provides a safe, clean, and fun environment for my children to play and learn; the almost daily pictures and videos I receive show engaging activities (indoors and outdoors), fun play, and lots of positive stimulation. They have ample space and equipment in the separate nursery building and outdoor garden. Secondly, they eat varied healthy, nutritious and yummy meals, including a full hot dinner, which is great for me that they don't need a further meal when they get hone. Lastly, I feel confident that my children are developing and progressing well against their EYFS milestones. The termly reports are thorough and demonstrate that Crown are attentive to each of my children's development journeys.

The not so obvious, but that which has made the biggest mark is that Crown Childcare is a family. It is very evident that Vicci treats all of the children in her care as one big family. Not just her alone, but also how her staff and her children also engage with us. I particularly love how she encourages a family spirit between all the children in her care; it is something wonderful to see in a world where there can be so much division. The love and passion she has for what she does has just overwhelmed me. Having a 1yr old and being pregnant with twins was really difficult and Vicci went above and beyond to help me get through that period, whether with changes to my work schedule, or even helping my son prepare for the arrival of his twin siblings. When the twins joined Crown in Sep 2019 they settled in super quick and they have loved attending ever since. When I open the gate to her setting, all 3 of my children run to her for big morning hugs and when we jump in the car even at weekends, they ask if we are going to 'Vicci's house'; that is a true sign of someone that has shown them lots of positive care and affection.

• Overall
• Setting
• Cleanliness
• Food
• Communication