Kamila looked after my twins 4 full days a week from age 2 to now nearly 3. She also takes care of my oldest daughter before and after school, including dropping off and picking up. From day one the kids bonded with her and was able to settle with her without any reservations. Kamila is a fun and energetic person, and always offers her full attention to play and interact with the children. She helps to develop a variety of skills with the twins, as well as making observations of their development. When she started, my boys only signed but did not use much speech. She adapted very quickly and communicated very effectively with them. She supported them in verbal communication and the boys have now made tremendous progress with their speech.

I can really trust and rely on Kamila. She's punctual and flexible and adapted quickly to our family needs. She introduced very good routines for two very clingy boys. She also hugely supported our early potty training routines from age 2, which at times were not always successful or pleasant deal with. Again she adapted really quickly and made everything feel easy. Her support has made a very significant contribution towards the twins confidence and independence.

She keeps everything clean and tidy and would sometimes do jobs without being asked to - to lend us a helping hand, for example laundry or cleaning around the house. She's a positive person, always came with a smile and made everything feel easy and fun. She loves cooking, she's very creative with her food and puts great effort and attention to make variety of fresh meals for the kids.

I could go on. She's a lovely nanny and has become a great family friend. We really love her taking care of all of us, and will really miss her.

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• Communication