Response from Bee
Responded 7 Jan 2019

Thank you for your review. I accept I did not let you know in advance that I was unable to attend the interview. I informed you in a text message that my mother was unwell and I went to hospital with her I apologised for any inconvenience and offered to reschedule. You then called me later on in the day and I instantly apologised for the fact you felt I had wasted your time and explained my mum was taken to hospital with a blood clot and it slipped my mind to contact you - to which you replied I am not a medical professional I only went as support - you should have messaged us, unfortunately my mind was preoccupied with worry and it wasn’t as high a priority as being with my mother. I apologised profusely several times - you refused to accept my apology and continued to say you would be writing a bad review, I felt honestly like you were shouting down the phone at me like I was a child - you totally overreacted. I feel it is unfair for you to judge my character, trustworthiness and professionalism based on a missed interview. I personally would advise other nannies not to work for this family. You were unsympathetic, you shown zero sympathy or compassion. I understand I’m in the wrong for not letting you know far enough in advance - but I would not want to work for anyone that isn’t understanding that my mother got very unwell and I needed to go with her to the hospital. On this occasion I feel this we don’t share the same values and are completely incompatible work wise.