shelleychap's Reviews

Great childminder

My daughter started with Shelley at 9months old. She made her feel so welcome and comfortable that she settled straight away. Shelley has provided a clean and safe environment along with enjoyable activities and outings. She also gave extra support when my circumstances at home changed. We have now moved away but she has continued to support her us with helping to gain a diagnosis for our daughter, even going on further courses so she had a greater understanding of the condition. I love the home from home feeling of her setting. I would highly recommend Shelley.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Deannah about shelleychap on 13/08/2019

Not happy

Shelley looked after my daughter for over a year then suddenly cancelled her contract in writing without warning, giving no reason for this. Her son attacked my son at school and because I challenged her about this my contract was cancelled. Clearly doesn’t care about the children in her care if this can be done at the drop of a hat to my daughter.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Zoeo about shelleychap on 30/11/2018

Response by shelleychap on 30/11/2018:

This review in no way reflects the level of care I offer to all of the children I look after. This is purely a malicious response to me giving notice.

I have looked after her daughter for two years without any issues until an incident at the school that both of our sons go to. The incident was dealt with in school but I was sent a series of texts accusing my son of deliberately hurting her son (which he did not).

It was at this point that I determined that there was a break down in the relationship and decided to give notice of termination today.

However, prior to me notifying the parents, I was advised that they were already looking for alternative childcare which suited both of us.

Since giving notice I have received a voicemail message that as well as being abusive stated that her daughter loved coming here. You would have to ask that if the scores given above were accurate, why would you leave your daughter here for two years?

Everyone has the right to comment on the service they receive but it should be the truth.

childcare

I want to let people no how amazing this lady is she makes my girls very happy and welcome. There are always happy to go that's means a lot as I can go to work happy knoing there happy. She is a very caring person and I like that about her easy to get on with and I just couldn't ask for any better xx

• Overall

by hayley82 about shelleychap on 28/07/2016

Excellent Care

Shelley is very caring and professional.

She provides a wide range of toys to play with in the home and takes the children out to many activities and toddler groups too, so that they can interact with other children.

She has been very helpful with general parenting queries such as the best nappies to use and how to get children to eat a variety of food.

I would recommend her to anyone.

• Overall

by Loujon71 about shelleychap on 04/02/2015