1 stars

Left my daughter for 2 weeks and wasnt satisfied.

Reviewed

i only left my little girl for two weeks and always stayed worried. Everytime i went to pick her up and rang the bell either natalie or tracey would come from upstairs running, whereas the kids stayed downstairs unsupervised. The other one used to be on the school run. I often saw my girl tied to a car seat when i used to go pick her up crying her lungs out. They never bothered changing nappies on time and i was always handed with her wet pants. The hygeine level was zero. Never ever sending my child again.

  • 1 stars Overall
  • 1 stars Setting
  • 1 stars Cleanliness
  • 1 stars Food
  • 1 stars Communication

Response from Natalie and Tracey
Responded

Hi sorry for delay in replying only just saw this review. I am sorry you felt like this during your two week emergency care yes our bathroom is situated upstairs and we had 2 children toilet training who cannot yet be left unsupervised. We would have hoped to resolve any issues if they had been brought to our attention at any point as although we do like to have babies ready in their car seats for parents at collection times if this was something you did not feel needed we could have found alternative hand hover. Again we are sorry you were not satisfied with our provision and hope you and your daughter are well x