My daughter started with Nikki when she was 9 months old, I was anxious going back to work but Nikki was great, she supported me as well as settling in my daughter who never once cried at drop off! Our daughter is now 3 and I can honestly say we love Nikki as does our daughter, as the other reviewer said she goes the extra mile all the time. We get photos during the day so we can see what our daughter has been doing, they've had mini Olympics, trips out, biscuits and cakes get sent home, Christmas parties with Father Christmas! Birthday parties, just so many different activities. The daily diary tells us more about their day and gives us chance to write back and communicate anything else. I've recommended Nikki to all my friends with babies as I know they would be as happy as we have been. Nikki's is a family setting with all of her family around and involved which is just what we were looking for. We're only parting ways as we're moving far away. If you're looking for a childminder you can't do any better than Nikki, fact!