⭐⭐⭐⭐⭐

My daughter has been cared for by Pam since she was 10 months old, and she is now three and a half. She attends Monday to Thursday, 8am–5pm, and I genuinely couldn't be happier with the care, love and attention she has received over the past three and a half years.

Pam has been so much more than someone who simply looks after my daughter while I'm at work. She has supported me as a parent, helped me build confidence, guided us through weaning and has always been there with sensible, caring advice whenever my daughter has been unwell. She has supported us through things such as constipation, dietary changes and administering medication when needed. I have always felt that my daughter's individual needs are understood and genuinely matter.

My daughter absolutely loves going to Pam's. She has a wonderful relationship with Pam and her husband and genuinely sees them as an additional set of grandparents. That means an enormous amount to me because, above everything else, I wanted my daughter to feel safe, secure, loved and at home.

Pam's home is exceptionally clean, warm and homely. It never feels institutional or like a nursery; it feels like a real home, which was exactly what I wanted when my daughter was 10 months old. She has a fantastic selection of toys and regularly rotates them, which keeps things fresh and interesting for the children while also keeping the space organised and uncluttered.

I also want to clarify two points mentioned in another recent review because I was personally present during the settling-in session referred to.

Regarding the clothing, the child arrived without a spare change of clothes and subsequently wore some of my daughter's clothes. I was there at the time and was completely comfortable with this. The parent also thanked us for lending the clothes and later returned them. I have also been in situations where my daughter has unexpectedly needed spare clothes, so I know these things happen.

I was also present during the settling-in session and did not see the cleaner being left responsible for supervising the child. The cleaner had been cleaning and had finished, while I was there, and Pam was caring for the children. I therefore wanted to clarify that this was not what I witnessed.

I can only speak from my own experience, and mine has been overwhelmingly positive. After three and a half years, I have never had a concern about the standard of care my daughter receives. Quite the opposite — I have enormous trust in Pam and feel incredibly lucky that we found her.

Pam has helped my daughter grow into the happy, confident little girl she is today, while also supporting me as a parent along the way. She now also drops my daughter off at preschool and collects her, which has been incredibly helpful.

Choosing childcare is a huge decision, and I know how difficult it can feel to leave your child with someone for the first time. I would wholeheartedly recommend Pam to any parent looking for a caring, trustworthy and genuinely homely childcare environment.

After three and a half years, I have absolutely no hesitation in giving Pam five stars. She has been a fantastic part of my daughter's life and of ours as a family, and I am extremely grateful for everything she has done for us.

• Overall
• Setting
• Cleanliness
• Food
• Communication