We recently joined Hazel full time (apart from Fri's as non working day). When my son started we were having a fair few issues with how he was dealing with his frustration surrounding the big world. He was biting, hitting and most evenings were ending in tears and upset.

Cue Hazel's setting, I was slightly nervous at first. My son was going from a busy, bustling setting to a calm, quite, nurturing space, how was he going to react? Would he have an outburst whilst he was there? Hazel reassured me the whole way through the process and I seem to have a completely transformed little boy!! He's so calm, kind and thoughtful now, always saying his please's and thank you's. We've had no problems! It's even impacted his relationship with his older brother in the most positive way. Whilst I'd love to sit and take credit for this I strongly believe that this change in behaviour is 100% down to Hazel.

Hazel makes sure my child is heard, that he knows his voice matters and he doesn't need to shout to get attention. Hazel sets a beautiful example and is always so kind and patient with them. There is always something for them to do and at the perfect level. Hazel is the perfect childminder, you can really tell she was made for this role.

It makes me slightly emotional, Hazel makes sure I don't ever feel inadequate as a parent. For me this was a big thing being a younger mum. In other words she just so 'gets it'. Its a pleasure to see her every day and I will be heartbroken when little legs goes to school and we have to say good bye!!

• Overall
• Setting
• Cleanliness
• Food
• Communication