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AJmummy
Nursery
Blackheath

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Message

2 stars

Disappointing

Reviewed

We've had quite an unpleasant experience with this childminder and tried to pull out of our contract after three weeks of our agreement but to our surprise we received her email asking us to pay for the full notice period despite the fact that our children have only spent 9 days physically in her care and another week at home being off-sick. We understand that she has the rights to do so and it is our fault that we signed her contract without reading it properly but we still hoped she would be flexible and understanding of our situation and wouldn't charge us for nine weeks of her service when in fact our children spent less than 2 weeks going into her setting. We felt that we have been ripped off, beware of her contract terms.

  • 2 stars Overall
  • 3 stars Setting
  • 2 stars Cleanliness
  • 3 stars Food
  • 2 stars Communication