Our experience with this nursery was deeply concerning and distressing. The following is a factual summary.

After we raised concerns about this nursery’s behaviour regarding our daughter’s care in several areas, the responses we received appeared increasingly dismissive and vexatious.

Matters ultimately became serious enough for us to seek legal advice and to involve the Information Commissioner’s Office and Ofsted.

The nursery changed ownership during the process. We approached the new owners hoping to resolve the outstanding issues, but unfortunately found further unwillingness to meaningfully engage with matters which we considered to be extremely serious.

It therefore became necessary for us to bring court proceedings against the nursery for a number of serious issues. Those proceedings were ultimately decided in our favour by the court and we obtained a county court judgement in default against the nursery.

The entire experience has caused considerable distress to our family and had a lasting impact on our wellbeing, requiring around a year of legal action and liaison with several statutory bodies in order to resolve.

Upon removing our daughter from Amberley, the immediate contrast since she started at a childminder and then subsequently at a new nursery was extremely notable, on both her and us.

Based on our experience, we would very strongly not recommend Amberley nursery to any other parents and we continue to have very significant concerns about its behaviour and culture.