Cancelled our contract at short notice
Everything was going well, our daughter had been with Julie from September, really enjoyed going and being taken on days out etc and was due to continue until July until our contract was cancelled with no notice- it was cancelled on the Friday so we were left with no childcare for the following week due to the childminder’s personal circumstances, despite the setting itself remaining open for other children. We had tried to be as understanding as possible of her personal circumstances yet still have no answer as to why it’s our daughter in particular who wasn’t allowed back and what the criteria was for this yet, she is still open to other children. This isn’t fair on my child as it has affected her continuity of care, she hasn’t even been able to say goodbye.
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Response from Julie Tucker
Responded
Dear Jodie
Thank you for taking the time to share your feedback. I am sincerely sorry that the conclusion of your daughter’s time in my care came as a surprise and caused disruption to your family. I fully appreciate how important continuity and a smooth transition are, particularly for young children.
The decision made regarding your daughters placement was not taken lightly. Due to the recent double bereavement I have experienced, I had to make a difficult and time-sensitive adjustment to ensure I could continue offering the best care and attention to all children at my setting. I understand how upsetting and disruptive this has been for your family, and I deeply regret that it led to an abrupt change in your daughter’s routine.
I understand your concern regarding the lack of explanation about the specific criteria used in this decision. Due to privacy considerations, I am not able to discuss individual details. However, I can assure you that the decision was based solely on what I believed was in the best interests of all children involved, including your daughter.
I regret that she was not able to return to the setting for a proper goodbye and fully acknowledge how difficult this must have been. I genuinely valued having her in my care and wish her nothing but happiness and success in her continued development.
Kind regards,
Julie
