First Time Nanny Experience
I hired Vithuza to help with part-time childcare for my child while I work. Unfortunately, my experience was disappointing due to several issues around reliability and communication.
We originally agreed on 3 set days per week, but she later reduced this to 2 days after taking on another family. She also failed to disclose up front that she wasn’t available during school holidays, which I only found out after hiring her. There were also last-minute cancellations and confusion around bookings, which created avoidable stress.
Ultimately, she stopped responding to my messages entirely, which left me without childcare at short notice.
While she may be a good fit for other families with more flexible needs, I would not recommend her for those requiring consistent and dependable childcare with clear communication.
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Overall
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Food
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Communication
Response from Vithuza
Responded
Thank you for sharing your feedback. I’m sorry that your experience did not meet your expectations. However, I feel it is important to clarify some points for anyone reading this review.
I only actually worked one day with this family. While we discussed and provisionally arranged various days, many of those dates never took place, so I feel the review gives the impression that there was a longer-term childcare arrangement with repeated cancellations, which was not the case.
Regarding cancellations, there were no repeated last-minute cancellations by me. In fact, there was an occasion where a scheduled shift was cancelled by the parent, and I have the messages confirming this.
There was also an occasion where I was contacted very late at night regarding a change to the following morning’s start time. I had not understood that I was expected to attend because I had not received confirmation, and the parent acknowledged at the time that the confusion was her fault.
I also did communicate my school-holiday availability and explained that I had existing childcare commitments during those periods. I accept that I could have communicated this more clearly from the beginning, and I apologised for that at the time.
I do acknowledge that there was a period where my communication was not as good as it should have been, and I take responsibility for that. However, I do not believe it is fair to portray this as a prolonged pattern of unreliable childcare when I only actually worked one day for the family.
I respect that everyone is entitled to share their experience, but I also feel it is important that prospective families have the full context when reading reviews. I have worked in childcare for many years and have had many positive experiences with families, and I remain committed to providing reliable, professional and caring childcare.