Unreliable, was late to pick up from school, late dropping off with poor communication, given 4 weeks notice of termination just 1 week before summer holidays (as she now does not work Mondays), although still expected to pay for further 3 weeks notice when my child was no longer attending, threatened with insurance companies if I did not pay.
Unprofessional, would talk about other children and parents, harassed me for a payment late at night when she couldn't see the payment I had made.
My child was given processed food high in sugar and salt, things he had never eaten before such as doughnuts and pepperami.
Child cried everytime he was picked up from school by Paula or her husband Paul, he later told me he did not like Paula as she shouted all the time.
The setting was ok and well kept, unlike my child who was often grubby and not cleaned properly after toileting.

• Overall
• Setting
• Cleanliness
• Food
• Communication