We live in London and Gina looked after our two young children (2 and 3 years old) for the whole day from 11 in the morning until midnight whilst we went to a family wedding near Swansea (kids not welcome there!!!).

Gina asked all the right questions that we would have expected from a babysitter before we met - things like feeding times and requirements, bedtime routine, preferences etc. She even suggested that we Facetime for a few minutes with the kids so that they could say hi to her before meeting.

When we met both children therefore instantly warmed to her and Gina was perfect in reinforcing that bond - she certainly knows how to get down to a child's level which is so important in establishing a connection. Before we knew it, she had them all ready to head off to the leisure centre to test out the indoor play area.

Gina clearly came across as competent and the kids (who are brutally honest) were full of complements the next day. Gina took them out for a long lunch, then played games with them at the hotel before doing bath time and bedtime. When we contacted her later in the evening, she confidently put my wife at rest by assuring us that the whole day had gone smoothly.

Gina was fantastic, and I can't speak highly enough of her. We will definitively be using her again if we need a babysitter in the Swansea area again.

• Overall
• Communication