Clean, safe environment and great supporting staff. Kids go on day trips and are supported to do good activities.

Unfortunately let down by the owner's lack of professionalism & bullying attitide, culminating in her shouting at me on the doorstep in front of our daughter - who was visibly unsettled afterwards. The policies say parents can meet with the other parent and without children present to discuss issues but this wasn't an option here.

Katie then shouted over me to pretend I was shouting at her which I found strange and terminated the contract because I had waited for her to put her kids in the car in the morning and then apologised when she seemed irritated by it.

We were too scared to send daughter for the notice period in case she was singled out, as I had previously observed another child's delays being spoken about negatively in front of other children and myself. I made excuses for her at the time but I now think there's possible bullying issues present.

Katie also terminated my contract while making remarks about thinking I am neurodivergent. I do wonder what this says about the skill of an SEND professional, if upon suspecting an individual has communication differences stemming from autism her reaction is to shout at them and remove them from the business. It seemed clumsy and discriminatory/lacking in professional skill and boundaries.

Additional problems with what should be very mundane admin, letting her know there is a spare top if it's too hot, or that an invoice has been paid on the due date, always getting hostile responses. since changing providers I am less anxious as the new people are more professional.

Since then our complaint has not been dealt with very well. I went into it assuming we'd part ways amicably - but due to continued distorting the truth, referring to policies that don't exist, attempts to bully, possible disability discrimination present I'm unfortunately standing my ground & writing what I hope are balanced reviews.

In short, lots of good about the business but also a lot of ego - and if anything goes less than perfectly the business owner will say absolutely anything to avoid accountability (where a simple apology would probably have gone a long way)

• Overall
• Setting
• Cleanliness
• Food
• Communication