services differ from profile
I enquired for school pickups as this was listed on the profile. She also said she could direct me to other childminders in the area if she couldn’t help. Turns out she does neither.
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Overall
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Cleanliness
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Food
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Communication
Response from Laura
Responded
Hello Sarah,
I’m sorry to hear of your less than satisfactory experience and hope you will accept my sincerest apologies. I’m always committed to providing great customer service and we would like to make things right.
I can only apologise that your felt I hadn’t replied to your message in a timely manner but with the nature of this job it’s not always possible to respond straight away during working.
I hope the response you received this afternoon can provide you with a solution for your childcare requirements. I value my customers’ opinions and would like to thank you for bringing this to my attention.
Thanks
Laura
