I would be very wary of using Jemma if you need reliable childcare for work as her policies and approach are not suited to a longterm and reliable service. Her sickness policies are vague and not practical, wanting us to keep our child home if he had a cold and she had an event coming up. She has no direct child care experience, and she struggled to manage normal early years behaviours and wanted my child collected early while I was at work. Gemma prioritises her own family commitments over her childminding commitments. Gemma summarily ended our agreement with no notice via whattsapp my first week back at work, having reassured me all was well hours before.

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