Our daughter started with Susan when she was 4.5 months. As first time parents we were both unsure as to how she would cope - we had seen the best of her at home, but didn't know how that translate to a setting of this nature.

Well, it turns out that she loves spending time with Susan and the other children. During our very first meeting, she not only went happily to Susan for a cuddle, but even fell asleep in her arms. From that moment, we knew she was going to love it!

We are updated daily with a care diary (tracking feeds: milk & solids, water, nappies and sleep) and activity updates in Tapestry: we then sit together most evenings and watch the videos!

Other than a great childminder, who clearly understands children - we always find Susan friendly, open and approachable. She will always speak with us before trying new foods and has always given us a bit of advice or feedback as we required (like those first few rashes, or treating a cold etc).

• Overall
• Setting
• Cleanliness
• Food
• Communication