Disappointing end experience for parents
We have sent both our daughters to Vera's setting with our oldest starting beginning of 2022. Our first daughter's experience was great with a friendly family environment combined with other children she got on well with. This is why we decided to have our second daughter go to the setting as well, unfortunately we felt the whole environment has changed since September and after 6 weeks of trying we decided it wasn't a positive setting for our 2nd child.
It was a disappointing end as Vera chose an unprofessional style of communication when we followed the termination procedure in the contract. She conducted herself in a such manner which concerned us enough to just pay out the termination period without sending our daughter to her care.
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Overall
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Cleanliness
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Communication
Response from Vera
Responded
Thank you for your review.
It was nice to hear that your first child had a great experienced and got on well with other child in my setting. We really liked K, every morning she gave me a beautiful smile and hug. She was really a sweet girl.
Unfortunetly your youngest child did not work as good as you expected, as you and dad said "she was quite clingy and different compare to her sister" but she was different girl when she was with other friends.
I accepted your short notice and appreaciated it.
I understood you and daddy decision to keep her in your care. I, my assistant and children really missed M.
I will try my best to improve my communication with parents in the future.
Wish you all the best.
Vera
Vera
