Ms. Fix-it contacted me about an available job. I explained what I needed in some detail - including my child being autistic, and needing specialised support.

She was very short with the reply, "I have experience with special needs children" and immediately redirected me to her booking site, without checking on any of the specifics I'd mentioned - other than the fact that I just needed a single days care (at that stage).

I'd asked if I could meet her beforehand, let her meet my child, to let her see how their special needs affected their behaviour and daily routine - and she replied two days later with "I don't do interviews. You book in trust. I show up to serve you."

Felt like I'd asked her if she was available to clean my house, not care for my child. Very unsettling. Have evidence of all contact if asked.

• Overall
• Communication