We’ve had Nes looking after our daughter 2–3 days a week since she was just 2 months old, so she started caring for her at a very young age. We interviewed and tried a few nannies, and Nes was the only one our daughter really settled with.

Nes has a very gentle and caring approach. She sings to our baby, plays with her and reads her books. You can really tell that she genuinely cares about her.

She is also very professional and responsible. She keeps us updated if she is unwell and makes sure she has fully recovered before coming back. She has also given us useful advice when our baby had a temperature or a blocked nose. She took great care of our daughter when she had a temperature after her vaccinations.

Nes helps with all the day-to-day baby care, including feeding, changing nappies, putting her down for naps, washing baby clothes and keeping the baby’s room tidy.

Most importantly, we trust Nes and feel completely comfortable leaving our daughter in her care.

We originally hoped to have Nes look after our daughter full-time when we returned to work, but unfortunately our family circumstances changed and we couldn’t go ahead with that plan.

Overall, we’ve had a really good experience with Nes. She’s caring, reliable and professional, and we’d happily recommend her to other families.

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• Communication