I don't like giving negative reviews or comments in respect of anything generally. However, whilst we liked Pauline, she has given us a one day notice of no longer being able (due to not wanting to work full time anymore, as she was looking after another child for the other 3 days) to look after our child which has had a huge impact on us. She was aware that we have taken our little boy out of nursery on the 2 days she was looking after him and we are both full time working parents with no back-up childcare/family around to help. The nursery was not able to take him back full time and we were left scrambling to find childcare. Extremely disappointed. She has also done this at a time in which she knew I was sick from work related stress, and nonetheless she didn't give it a second thought of adding additional pressure.

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• Communication