Eb looked after my daughter very well between dropoff and pickup. She took her to the library and assisted her writing skills.
However there were concerns when it came to payments. We had to make a private payment for March 2026 for our daughter to start at the Nursery as Eb was unable to get the funding in time. She advised that she'd refund the private payment once the funding for that same month came through. However, once the funding came through for that month, she then advised she wouldn't be able to refund the private payment but would instead use this as credit towards newly increased future payments (even though we advised that we'd rather receive the refund and make the future payments as and when required). She eventually stopped communicating when trying to chase this, even after I raised a formal complaint.

There were also multiple instances where, upon pickup of my daughter at the end of the day, she wouldn't let my daughter put her shoes on inside the house.

Communication in general was also very difficult as, when not in-person, we were only allowed to communicate by email - no quick texts, calls, or Whatsapps were accepted. Initially this wasn't an issue, however after a few weeks, responses to queries would only come 2-3 days after we had engaged in communiation. For time-sensitive queries, this made things tricky.

Lastly, even though the advert advised of no extra costs (such as for learning materials or food), the childminder advised that this would be introduced and provided no free alternatives. The local authority advised that ability to opt out must be provided and free alternatives must be provided.

FYI - This childminder operates through a childminder agency called Tiney. Do your research on them to understand what their role is as the agency.

• Overall
• Setting
• Cleanliness
• Food
• Communication