Sarveen's Reviews

Waste of time

Very disappointed with my experience. Initial contact seemed promising, but communication quickly dropped. I have sent follow up emails but no one has bothered to reply. I am still waiting a confirmation for a pre-visit. Not sure if you have children of your own, but the whole process of finding a nursery or childminder is important and stressful as we are leaving our little ones with a stranger who we have to trust. Although I can’t comment on your actual ability to child mind, communication is really important, and unfortunately that wasn’t the case here. You lack communication skills. I hope this is something that can be improved for future families.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Sarveen about Rowina (Childminder) on 04/04/2026

Response by Rowina on 04/04/2026:

Hi Sarveen, thank you for taking the time to review us.

That is correct, you have not met us or visited our setting, but we did exchange emails regarding potentially looking after your little one.

You expressed you didn't know what days and times you needed childcare and you were not looking to start until we have a space become available in September 2026 as we are currently full (6 months away). We responded saying we can arrange for you to visit despite not knowing confirmed hours, and we do visits on Wednesdays at 4.30pm to which we never received a response.
Judging by your review, I assume you did reply and it maybe did not go through to us. Have you checked your outbox?

Communication is absolutely key between providers and parents, and it's something we take pride in doing well with all of the parents of children we provide care for. We agree! - parents absolutely need to know how their child is getting on and that is why we communicate well and have a waiting list at the moment!

I apologise you did not receive a response to the email that we unfortunately haven't received. We wish you the best of luck finding a provider in the future.