Gail

My son loves going to Gail's

When I first contacted Gail enquiring about a space and the services provided, I was given all the information promptly.

Gail took her time and went through everything with me. She was also very accommodating when it came to settles for my little boy.

The home environment was so warm and welcoming. Gail has a wide variety of both indoor and outdoor toys for the children.
My little boy settled in right away.

My son gets so excited when I tell him he's off to Gail's. This is reassuring for me, when I am dropping him off while I go to work.

Gail also provides updates throughout the day of what activities they have been up to via pictures and messages.

Seeing the bond they have is lovely.

I would highly recommended.

• Overall
• Setting
• Cleanliness
• Communication

by Hayley on 25/09/2022

Excellent

Gail has looked after both of my children since they were babies. My eldest now in school, asks to visit Gail frequently as she has become part of the family.

I have no reservations about recommending Gail as a childminder.

Please rest assured that any communications I’ve had over the past 4 years in which my children have attended have been seamless.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Julie on 20/09/2022

Removed from waiting list and cancelled meeting

Terrible...! I was so overjoyed to hear from goal that she had a Monday to Thursday place available which I could be put on her waiting list. I scheduled to meet her twice and she cancelled on extremely short notice, the first time telling me her daughter had toothache and the second telling me she now only had 2 days available. This is after weeks of communication, sorting funding and informing my daughters nursery.

Despite telling me I had a place. For Nov 1st she offered these hours instead to a parent already on her books. Although that's her perogative, there was absolutely zero communication and no reply to texts sent.

Absolutely not someone I would feel comfortable leaving my daughter with considering the severe lack of communication and information.

0/10 would not recommend

• Overall
• Communication

by Nicola on 20/09/2022

Response by Gail on 20/09/2022:

Nicola, I’m sorry to hear you left a negative review when we have not even yet met. I would like to confirm that I did not offer you a space - I only told you what availability I had at present. With regards to funding, i explained to you how a transfer request would work; at your request and explained that it would have to go to a meeting at the council who would decide if it is approved. Nothing had been put in place as a space is not confirmed until a visit has taken place, and both parties are happy to proceed and it has been agreed by the council that a transfer of funding can take place: and the the transfer forms signed by both providers. I did say i had spaces available and we arranged for you to come visit so we could meet each other. Unfortunatly i could not predict my daughter would wake that morning with a broken tooth that needed attention from a dentist. I did contact you first thing to let you know; I appologise if this upset you.
As for the space, as explained to you a current parent required it and as per my policies current parents take priority for spaces. Thanks for your enquiry