We couldn’t be happier with the care Charlene has given our family. Our eldest son was with her from 10 months old right up until he started school, and we were so impressed with the love, attention and support she gave him that there was no question about who we would choose for our youngest.
Our second son also started with Charlene at 10 months and he absolutely adores her. He’s now 16 months old and every morning he waits excitedly by the door or the window for her to arrive. As soon as he sees her, he’s so happy to go with her, which says everything about how safe, comfortable and loved he feels in her care.
Starting school wasn’t really a goodbye for our eldest either. He’s constantly asking when he can go back to Charlene! We still make sure he spends time with her during some half terms, and occasionally at the weekend when my husband and I need a bit of grown-up time, which he always looks forward to.
Charlene has also supported us through some difficult moments, helping us unload worries and concerns about childcare and offering reassurance and understanding when we’ve needed it most.
She has become such an important and trusted part of our children’s lives, and we feel incredibly lucky to have found her.

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• Communication