Sheilla came to babysit our 3-month old son. It was our first time leaving him with non-family, and we could not have felt more relaxed or happy leaving him in Sheilla's loving care. She came to meet us about a week before and immediately struck up a warm and gentle connection with him. I asked Sheilla to bathe, feed and put our baby to bed, but she did so much more - cleaning the nappy bag, nappy bin, sterilising all his bottles etc. I feel like we've found an angel who will support us as parents, and I couldn't recommend her more.

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• Communication