Having not had to use a childminder or nursery for my eldest, I was initially apprehensive about finding childcare for my youngest daughter but I needn't have worried. I had seen Karen at children's groups and I had liked the relationship that she had with her mindees; she looked like any other mum at the group rather than a childminder. When I approached her about looking after my daughter, she was very friendly and I immediately liked her and I just knew that she was the childminder for us! Whilst I was off on mat leave, she took time to get to know my daughter and me by inviting us to play groups and during that time I got to know her better too. My daughter absolutely loves going to her and is always happy to see her. Karen cares for her as if I would and she genuinely seems to care for her. I love the attention that she gets and how well Karen knows her. I was looking for someone who would love my daughter and Karen does just that. I get photos throughout the day of what they're up to and I have a written diary too that lists all the food that she has eaten. I am so happy that I found someone that I can trust to look after my daughter and I thoroughly recommed her.

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• Communication