Nice but unreliable
We contacted Soozee for a Saturday and Monday evening when on a trip to York. She requested the details of the bookings about 3-4 times even though they were in the body of the chat history.
She arrived late on the Saturday and then texted me after 2 hours advising that she needed to leave in an hour (something she hadn’t mentioned previously). She also texted me twice during our meal because my kid was chatty at bedtime. I checked with her the following day about Monday and she said she was still ok to do it, however she sent me a message on Monday morning cancelling.
She was nice enough and my kid liked her but she was very unreliable.
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Overall
Setting
Cleanliness-
Communication
Response from Soozee24
Responded
Hello Erica, I am really saddened by this but there is more than one aspect of your review that I find to be untrue and unfair.
I cannot apologise enough that I woke up feeling unwell today, meaning I could not babysit this evening for you. In my professional opinion it would not have been appropriate to spend time with your son while unwell, especially during the pandemic. To call me unreliable is simply not appropriate considering the circumstances. I notified you as soon as I felt I was unable to work for you (more than 6 hours prior).
Your comments regarding my communication are also unfair, as I simply wanted to ensure I had everything right and that there was no confusion regarding start times etc. As I said above, I communicated as far in advance as I possibly could.
I'm confused as to why you would put three stars for the setting, when you hired me to babysit your son in your hotel room?
You also said I was contacting you during dinner to say your son was chatty? This is shockingly untrue. I was simply giving you an update about your son, letting you know we were having a lovely time and he was a chatterbox. This was clearly not a complaint, rather a jovial and affectionate comment to let you know everything was fine. Something I always do, to reassure parents while they're away from their children. This was the first time that your son had ever met me, so I felt this was essential.
Your review is misleading and extremely damaging. This is the first negative feedback I have recieved in over 15 years. I take my job very seriously and kindly ask that you reword your review. Your inaccurate account could cost me future work, which is our sole income for myself and my family - including two young children.
I have never encountered such a strange situation during my 15+ years of nannying and babysitting, and would really like this resolved.
I would be ever so grateful if you could amend your review to reflect the truth and give a fair and accurate account.
Many thanks,
Soozee
