Right from the start charlie has been been very accomodating and helpful, charlie is very professional and is fantastic with all the children. She takes the children out for short outings which is great as I feel it's very important for children to get out and about. She has an all weather garden which is a great idea and will also soon have a baby sensory unit in her house. I feel very happy with the service I recieve and very happy with the level of care my little one gets, I would have no problem in recommending Charlie to other parents.