monique's Reviews

Monique is an awesome childminder

Monique has looked after both my sons, she had my first son from the age of 10 months and I put all my trust in her. My son was always looked after and loved going to her house. He was always safe and I he did so much with her and developed so many everyday skills. She then looked after my 1 year old and they always had a smile on their faces when I picked them up from hers. They still now ask to see her. Monique is a lovely woman and is so caring, she is always understanding and I would highly recommend her to childmind anyones children.

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by Fab about monique on 15/10/2023

Fantastic and friendly setting.

Monique looked after both of my girls for about 3 years before and after school.
They were always doing arts and craft activities and had great fun in the garden in the summer.
Monique would take the girls to park afterschool and would send us photos of them playing and having fun.
In the few times i got stuck at work with an emergency Monique was always flexible and understanding if i was a bit late picking them up after 6. She has her own family and commitments at the end of her working day like all of us but happily dropped our girls off to gymnastics for us to collect from there.

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by pippak about monique on 11/07/2021

Service was not good

My experience wasn’t at all good. She was always in a rush for me to pick up my son and she kept complaining how tired she was. It was like she wasn’t doing the job because she enjoyed it. She also threatened to take me to court and threatened me about the money. And threatened that she would cancel the contract if I did not pick my son up there and then.
Awful.

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by Anna about monique on 09/07/2021

Response by monique on 10/07/2021:

Good morning Anna
I am very sorry about how you feel your family were treated. I really loved and cared for your son and was sad to see him go
To be completely honest I am very surprised to see this review since your last message to me before Dec 2020 was asking me if you paid overdue fees from Oct, no, and Dec I would take your son back.
To be clear I cannot work without being paid as hopefully you understand a full time space costs me alot .
I feel I did my best to be flexible with you often working late in the evenings without any discussion from you.
I helped you find childcare for you daughter when the aftrrschool club gave you immediate notice for lateness as I tried to only help you with going back to work.
I tried to support you but unfortunately I was often unable to make my daughters club or my evening classes due to your lateness.
I didnt purse the non payment of fees as I didn't feel you'd be able to pay them and keep up with current childcare prices.
I hope everything has worked out for you and wish you and your family all the best
Kind regards
Monique