Heidi took on our 4 year old boy Jeremy, who was and still is, on a reduced time table in reception due to his Learnig difficulties and behavioural problems, Heidi was fantastic with Jeremy and although he was only there for a short period of time, she invested time into him, doing learning activities which really helped with his development, Jeremy is full of energy, does not listen and is very impulsive, this did not phase Heidi, she adapted to his needs and was calm, consistent, patient and did not let Jeremy get away with bad behaviour. Heidi also helped us along part of the process for getting help from the SEND team, this was due to our Nursery failing to notice his needs and not advising that he needed help or where to get it from. Heidi wrote a daily diary and report which has gone into Jeremy's portfolio as she is a SENDCo. Both me and my Girlfriend wish we had met Heidi years ago, she is a fantastic person, and we can't thank her enough, Jeremy really loves Heidi and always asks after her, which just shows how much of an impact she made in his life.