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Claire H
Nanny
Walderslade

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1 stars

Disappointing Experience Due to Last-Minute Cancel

Reviewed

Unfortunately, we did not have a good experience. We had several meetings and trial sessions with the nanny, and after discussing everything, we were happy to proceed with the arrangement.
However, she decided to pull out just one day before the agreed start date, leaving us with virtually no time to arrange alternative childcare.
While we completely respect her concerns and decision, we feel these should have been communicated much earlier, especially given the time and effort invested by both sides.
Reliability and clear communication are extremely important when arranging childcare, and the last-minute cancellation put us in a very difficult position.
Overall, a disappointing experience, particularly after spending considerable time making the arrangements.

Response from Claire H
Responded

I’m sorry that I left you in this situation and that you are unhappy.
I can understand the lateness of my decision left you in a predicament.
Your feedback has been noted .