Sophia

EXCELLENT PROVIDER

I cannot believe what I have just read!

Is this the same child minder that my child with special /medical needs attend?

This is my story experience.

It was so difficult finding a place for my daughter with all the complications and difficulties she has, unable to sit, crawl stand, eat, respiratory issues NG feed, name it she had it. Disheartened was an understatement.

She was 10 months old.

I took her there just to see how she would react and wow she took to Sophia unlike anyone or anywhere else.

This gave me confidence as I watch the interaction. She told me she will be fine and explained her plan for her going forward.

We left with me feeling overjoyed and she smiling.

Yes, she caught colds but like any developing child and her with poor immune system I accept ed it for what it was.

She has thrived, she enjoys going there and miss it when she is not.

The staff there have worked so hard in giving her the care and support needed. From being unable to sit to now standing, crawling, speaking like a parrot. Using her arms to help feeding herself.

I can’t give them enough credit for all they have been and is doing for her. Without their support I would have been lost.

Sophia especially has supported and pointed me in the direction for help and support for her at home while she sought it for her during her care within her establishment.

Excellent support and care is an understatement.

Where I can honestly comment overall I provide them with her food and she is always fed unless she says no of which I am promptly informed.

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by Woopie on 28/03/2026

Response by Sophia on 28/03/2026:

Thank you so much for your kind words truly mean a lot.

As I always say, it is an absolute pleasure to care for your little Madam and to support her through her developmental milestones. Working alongside you, as well as other professionals, allows us to provide the very best care and support for her journey.

It is incredibly rewarding to watch her grow from strength to strength. By working closely with occupational therapists and speech and language specialists, and combining my own SENCo knowledge with the expertise of my team, we are able to support her individual needs in the most effective way.

This is what makes the setting it is today. We are deeply passionate about what we do and always strive to give our little ones the best possible future and opportunities for development.

Thank you again! I truly appreciate your review.

I personally did not have a welcoming experience

I did not want to leave a negative review, however after my experience I feel it is important to share, particularly for parents of children with additional or complex needs.

My son has significant medical and developmental needs, including a history of stroke, swallowing difficulties requiring thickened feeds, and airway conditions that require careful monitoring, especially when he is unwell. I made this clear prior to him attending, as consistency, communication, and attention to detail are essential for his safety and wellbeing.

I initially attended a short trial session and then enrolled him the following day. From the beginning of his first full day, I did not feel reassured. I was not greeted by the childminder directly, and instead an assistant collected my son from the front door. I was not invited into the setting, and the interaction felt very rushed. I was not asked detailed questions about his needs, routine, feeding requirements, or how to manage his condition. Given the level of care he requires, I would have expected a much more thorough introduction and handover. Instead, I found myself quickly explaining important information at the door, including his feeding and use of thickener.

During the day, communication was limited. I was contacted regarding his milk, however this highlighted to me that there had not been a proper opportunity to go through his feeding routine and requirements in detail beforehand. With a more thorough initial discussion, this confusion could have been avoided.

When I came to collect my son, he was handed over by a different staff member. There was no proactive or structured handover provided. When I asked about his day, I was told that she was not sure as she had only just come on shift and that I should contact the childminder directly. I found myself having to ask multiple questions just to get basic information. For a child with additional needs, I would expect a clear and informed handover at collection, and this was not provided.

I also experienced several issues with organisation and the handling of my son’s belongings. Items were not returned as expected, including feeding items and personal belongings. I had to request that staff go back and check for missing items. One dummy that was eventually returned to me was visibly unclean, with debris on it, and I had to ask for it to be washed before it could be given back. This raised concerns for me regarding hygiene and overall attention to detail. Another dummy was not located at all.

In addition, my son had been asleep for a significant portion of the session (approximately two hours) and was not offered his planned meal upon waking, despite this being included. As a result, he returned home hungry, which was not in line with the routine I had communicated.

For example, I received a message stating that he was not drinking his milk, but without any additional context or reassurance around how this would be managed. As a parent of a child with additional needs, I would have expected a more supportive and reassuring approach in communication.


Following his attendance, my son became unwell shortly afterwards. While I understand that illnesses can be picked up from many environments, this added to my overall concerns, particularly given the hygiene and organisational issues I experienced during his time at the setting.

Overall, the experience felt disorganised, rushed, and lacking in clear communication from the outset. I appreciate that settling-in periods can take time, however I believe that basic standards such as proper handover, organisation, hygiene, and communication should be consistent from day one. For children with additional needs, these are essential requirements, not optional.

To be fair, the provider did process my refund promptly and handled the cancellation professionally.

While this setting may be suitable for some families, based on my experience it did not provide the level of communication, organisation, and attention to detail that my child requires. I also felt the childminder was a bit more money driven than actually cared for my son. This was my experience. And it’s sad it put a bad taste in my mouth.

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by Naomi on 28/03/2026

Response by Sophia on 28/03/2026:

Thank you for your feedback. I’m sorry to hear that you feel this way about your experience.

I would like to clarify a few points to ensure a balanced and accurate picture. A two-hour settling-in session was arranged initially; however, you arrived approximately an hour late, which understandably shortened that session. You also expressed a preference to begin care immediately, which is why only one settling-in session took place.

We had a lengthy discussion at handover at settling in and you were adamant on start the following as a full day.

During your initial visit, I personally carried out the handover and we had a detailed discussion about your son’s needs. You were introduced to members of my team, and I explained clearly that I work alongside assistants, as outlined in my profile. At the times of drop-off and collection, I was managing scheduled nursery and school runs, but remained available by phone at all times.

Throughout your son’s time with us, we maintained communication, including updates and photos of him playing happily and settling in well. On his first full day, I contacted you regarding his milk, and we discussed his feeding. He enjoyed snacks, including fruit and yoghurt, and settled comfortably, including having a good nap, which aligned with the information you provided about his early start that day.

I also offered an additional meeting outside working hours to go through his feeding and care needs in more detail, to ensure we could provide the best possible support without compromising the care of the other children during operational hours.

In terms of hygiene, my setting is professionally cleaned daily, and you had previously commented positively on this during your visit. Regarding the dummy mentioned, your son did not use one during his time with us, and I reimbursed you as a gesture of goodwill.

It’s also important to note that payment for care was not made in advance as per policy until after the second day, and no concerns were raised with me prior to this point. Despite this, I processed your refund promptly and professionally upon your decision to withdraw.

I take all feedback seriously, particularly when it relates to children with additional needs, and my team and I always aim to provide a safe, caring, and supportive environment for every child.

I am disappointed that your experience did not meet your expectations, but I wish you and your son all the very best moving forward.

The best choice for your family!

My son joined Daisy daycare at 7 months old and I can confidently say it is one of the best decisions we have made as a family. I was very nervous about him starting so young but Sophia and her team have constantly made me feel at ease during his time with them. They are very proactive, always communicate with you, send pictures and update everything on the app. My son has developed so much since joining and gets so excited when he sees his aunties every morning. Nothing puts a parent at ease more than knowing our son is safe, loved and cared for. Thank you Sophia and your team for all you do!

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by Marina on 03/12/2025

EXCELLENT! CARING! RESPONSIVE

My son has been attending for a couple of months now, I was very nervous sending him to a childminder as he is my first and I didnt know what to expect. From the very first meeting I felt like it was as if my son will be going home to home. He has settled in much more well than I expected and im soo greatful for sophia and her team. They are truly amazing, caring and loving. I know my son is in safe hands and I know he will be fine. Its so nice to be able to build such a great relationship with them all. Communication is always swift and i also get to enjoy lovely pictures of my son from time to time. I would highly recommend sophia and her team. Thank you your doing a great job

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by Sujina on 29/11/2025

Fantastic childcare, highly recommend

Our daughter started with Sophia when she was a year old and stayed until she was nearly 3 years old and I cannot recommend a more caring, personable, organised and reliable childminder. Sophia teaches excellent manners, organises days out for the little ones, worked with us through toilet training, and has her finger on the pulse regarding all areas including child development. Our daughter made some fantastic friends during her time there and her language progressed enormously. They provide a healthy and varied rotating food menu (I always thought it smelled wonderful at pick up time!) and I really liked how the children called the staff 'auntie' - it felt like a little home from home. Our daughter was very happy at Daisy Daycare, they are a very personal and attentive childcare service. A big thank you to Sophia and her lovely team ❤️ xxx

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by Lesley on 05/10/2024

Wonderful Childminder

Sophia and her team are wonderful. My child settled in so quickly and is always delighted to see them. His day is filled with creative and fun activities as well as healthy food and communication with parents is excellent. We feel totally confident that he is getting is the best possible care and would highly recommend Sophia to anyone looking for a warm and friendly environment for their child.

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by Naomi on 09/09/2024

So happy!

Our son has been with Sophia and her assistants for over a year after we found her on this platform. We feel so so lucky to have found her - our son goes in happy and comes out happy every day. He’s so well looked after by his Aunties who have really got to know him, treat him with genuine love and care and provide him with everything he needs, creative play, language learning, homemade healthy food, fun activities and music and dancing, from 8 to 6 every day, allowing us to work full time fully reassured that he’s in the most capable hands and receiving so much benefit!

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by Jessica on 15/08/2024

Excellent childcare setting!

Our daughter started with Sophia at 10 months old, we found the space very well set up for infants with plenty of toys, dining space and access to an outdoor play area. She settled in very well and has become very attached to Sophia and the team, enjoying the different activities including Spanish class on Tuesdays.

For us parents, we love the regular updates on WhatsApp and we can check the Cradle app to see when our daughter has eaten, been changed, napped, completed an activity etc. We also appreciate the regular dialogue on her development.

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by Alex on 26/02/2024

Best Childminder in Brixton

Sophia is a God sent. I couldn't be any more happier with the care and the peace of mind she offers from her services. Most important my Little one feels at home and secure. The communication is great and almost instant. I would recommend Sophia especially if you're based in Brixton. Her location is central.

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by Medi on 03/10/2022

Amazing Childminder Caring warm and welcoming

My children have been with sophia for a week and have settled in very well. After a session with sophia my children are always smiling which makes me feel content because i know they are being well looked after in a safe environment. i am so pleased and happy i found her she is a brilliant childminder i couldnt be happier. Sophia is excellent with children very organised kind caring realible and passionate about her job role.

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by Nickitta on 21/05/2022