Uchildca

Staff are amazing, company is unreliable

I was contacted by Uchildcare, in September 2015. I asked to come and view the premises and was told I was not able due to 'safeguarding'. After having a conversation with the manager I was able to sign my son up and make use of the services, I was told that if he did not like it I was free to leave. My first experience of this provider consisted of me and my son waiting outside at 7am, nobody showed up and no one answered the phone. I gave them another chance the following day and the experience I had with Sherrine and Michael was amazing. My son loved it there and they were both very attentive. However after the Christmas break I emailed to arrange plans for the new term and was told they would be shutting down and thought that I had been informed. I had to stop my teacher training as I ended up missing so much time due to lack of childcare.

This summer I was contacted by Uchildcare to say they would be reopening, I filled the online registration forms and tried to contact them via phone and email but had no response. I wanted to ask if the childcare would be based in the same place, as it had shut down last year due to not having long term arrangements in place with the owners of the building. When I finally did speak to someone she was rude and dismissive, and I was told that there was no place for my son. I have been let down more than three times by this provider, and anyone wishing to use them needs to understand that they are likely to close down at some point in the future. The manager or owner I spoke to said they face the same issues at some point but are not sure when. I would like to reiterate that the staff are second to none, and it's a shame that the staff work for such an unreliable company. I would recommend this company if you have a second option or are looking for short term care.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Parent on 25/10/2016