I had just arrived in Edinburgh in 2022. We contacted the childminder and they asked for upfront payment for the month. From day one she called me to come and pick my child because she was crying a lot. We kept trying for a week and she said she couldn’t continue with us because the neighbours were complaining because of the noise my child was making. We asked for our money back and she refused and said it was not her fault. We had made upfront payment of £1300 and that was all we had that month to cater for child care since it was our first month in the UK. My husband had to beg her and she gave us half of the money. I will never forget this lady and the way she treated us.

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