I have been left extremely disappointed. When myself and my daughter first met with Sarah, she came across very capable and professional, however when it got nearer to the the start date her communication with myself was pretty much non existent (I had to send various text messages and only received one reply which was a week after where Sarah confirmed that things were still ok to go ahead). Sarah did not even have the decency to contact me after this to inform me of any changes and I have still not heard from her since that message to this day (my daughter was supposed to start with her tomorrow). I have sent a number of messages requesting paper work and these have all been ignored.
This whole situation has left me totally in the dark and left me with no alternative but to make emergency alternative arrangements. I do not feel confident any more that Sarah could be relied upon to care for my child in a professional and caring way.

• Overall
• Setting
• Cleanliness
• Food
• Communication