My daughter started going to Yaso's in the first week of May. In the third week I was called and told Ayanna can no longer be accomodated. There was no advance notice and I was told she can come the next day but not thereafter. The reason - my daughter was taking more time than expected to adjust and cried during the day (I completely agree with this fact) and was too clingy. This is true however at the beginning I was promised that an assistant would be kept full time once my child joined Yaso's daycare - since Ayanna would be the 4th (or 5th) child and having an assistant could be compulsory by law. This was not the case and the reason given to my that since ayanna is clingy and Yaso can't do anything else in the day is unacceptable (given I was assured an assistant would be hired full-time). In addition in the second week I was not informed for 3 days straight on how my daughter was coping up - my calls were not returned and on the fourth day I was given an updated that my daughter is doing well (this is 2 days before I was told my daughter is not doing well and can no longer be accomodated) and Yaso had some emergency due to which she could not respond.

All the other kids at the facility seemed to be taken care off at an acceptable standard and I have no doubt on Yasos abilities given she is a mum and grandmum herself - however I cannot say the same about her commitment given how easily (and abruptly) she informed us of her decision. This caused us a lot of hassle (as you can imagine) and both my husband and I had to take multiple leaves from work to look after our daughter and find a new daycare.

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• Communication