A lovely experience that ended negatively
Our now 15 month old was with Kerry and sunnyside childcare for 5 months, and things were lovely to start out with, our daughter really enjoyed the setting and got in great with Kerry and Nanny K and we really liked them too. But the last month or so things started to change and become unpredictable with a whole new closing time given to us which started on that same day.
We gave our notice date of 6 weeks time for her to find someone new, and things just went quickly downhill from there. We were asked to leave in two weeks, at the end of July so she can fill our child’s spot, leaving us with no childcare for 4 weeks. We tried to explain how unfair this is and how difficult it is to find a new childminder at such short notice but the next day we were told that we were out, and not to come back.
This was extremely upsetting and caused myself and my husband a very stressful weekend, trying to find our daughter urgent childcare. We are truely gutted that such a lovely environment for our daughter ended in this manner.
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Cleanliness
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Communication
Response from Sunnyside Childcare
Responded
Hello Claire
Thank you for the review I will make sure I try to cover all of said above.
We are so sorry that we had to give you notice, it wasn’t something we did easily but with the sudden leave of my sister/assistant I had to make a few decisions about ratios.
I did offer you the 4 weeks notice from our contract, you said that wasn’t good enough. I also never and would never word it “do not come back” it was a very apologetic text.
I see you gave us 2 star for communication. I just went through our messages of Olivia’s updates last week, her 3 days Tuesday Wednesday and Thursday you was updated with 49 photos and messages from me. 49! That’s just one week. This was done to you every day without fail. I doubt you will find anyone with better communication than 49 updates in 3 days just alone. Let alone 5 months. That is why people love us as we constantly update on your child's day activities, water intake, nappy changes and food intake, sleeps.
You gave food a 3 star, we have two hot home cooked dinners per day followed by healthy snacks fruit yogurts etc. If our food is a 3 star can I please ask why you didn’t provide your daughter with a packed lunch. 9-10 hours is a long day and if you wasn’t happy with food we advise you provide with what’s best with you. You never once mentioned the food to us.
Olivia was a very pleasant child to care for and really loved our setting and certainly made loads of friends. Built great relationships with everyone. I’m sure she will miss the setting a lot
Again apologies for the short notice to end your contract, it’s something we’ve never ever done before and we really are sorry you wanted to stay with us til September.
Wish Olivia all the best on her new journey
Kerry Nanny K & Kirsty x
