Jade

Very happy with service provided

Jade was good with communication from the start and baby warmed to her immediately. She cared for our 12mth old for the day of a family wedding. Baby was unwell with fever and teething and fussy all day. Jade managed the situation perfectly, treated with calpol and cuddles and gave regular text updates. She had an appropriate threshold to ask me to return to breastfeed/provide comfort when she knew baby was too distressed. Could probably have found cheaper services but she helped us out and enabled us to enjoy the day so was worth every penny. Would not hesitate to use her service again.

• Overall

by FiFi D on 04/10/2022

Very disappointing

I have no experience of Jade as a Nanny, however I arranged an interview with Jade for Monday 20th September at 9am, only for my wife to receive a message from Jade at 3pm the day before saying she couldn't attend the interview as she had double booked.
The reason for the double booking was 'I've been away with work and just got back and I've double booked for an interview'. When asked why Jade didn't check her availability prior to accepting the interview the week before, Jade responded 'I'm extremely busy with interviews and work and didn't take my personal diary with me'...It was all a little suspect, if Jade had double booked for another interview I would have thought that would be in her work diary, and not her personal, and I would have thought rather than blindly accepting an interview, Jade would have explained that she needed to check her availability in a diary she did not have on her person first. In addition, I was surprised to learn Jade worked with hard copy diaries rather than an electronic phone diary.
As we had cancelled our childcare that day to accommodate the interview with Jade, it meant my wife lost a valuable day of work and will now be working into the night for no reason whatsoever.

Additional comments - Jade has no formal 'childcare' qualifications (other than her midwife qual, which I suppose may have transferable skills), but advised that she charges £15 an hour for Nannying. This seemed very steep, when qualified childcare practitioners with 20+ years of experience in the area were charging £12. Jade did agree to lower her rate for us for the first few months if successful at interview, however again, as her profile stated £12, this indicated a certain level of unprofessionalism/disorganisation to not update your rate on your profile.

Excuses aside, you should always reflect your true rate on any public outwardly facing advertising and you should always check your availability prior to accepting an interview. Very disappointing.

• Overall
• Communication

by nsclem on 20/09/2022

Response by Jade on 20/09/2022:

I have never had a family be so upset about me having to reschedule an interview. I am constantly in fear of telling the truth because I'm scared about people writing reviews like this. I asked to reschedule an interview and look at what it's been turned into. We all make mistakes and you've blown this out of proportion massively, I accidentally double booked you with another family. It could have been rearranged (although your true colours came out and I'm glad we haven't) but instead you were rude and made assumptions about myself.

I gave you as much notice as I possibly could and that was as soon as I saw it in my diary. I have been extremely busy with work and interviews with potential families. I have had four families reschedule interviews with me this week and it hasn't bothered me in the slightest because I'm flexible.

I have been away with work and do have two diaries. (my phone and a written one, not that it should matter to you!) Having to explain myself to someone I have never even met yet alone worked for is awful. I was belittled by your wife and have been called unorganised, not taking my job seriously and enjoy messing parents around, as well as spoken down to as if I were a child.

I've had other parents write reviews like this and if you notice there's a pattern. Because I haven't done exactly what you would like, don't take being spoken to in a belittling manner and will stick up for myself I get parents, such as yourselves trying to stop me getting jobs and or ruin my career. Luckily the family's that do hire me and I have the pleasure to work for don't speak to me in the way in which you have and know how amazing I am as a Nanny and person.

My rate is between £12-£15 an hour. You wanted me to work part time, Monday-Friday however when your daughter slept you weren't going to pay me. This has NEVER happened in my entire 7 years of being a nanny. I'm always busy during those hours either cooking, cleaning or doing other tasks asked by parents. That should have been my first red flag, as well as having parents question my rate instead of telling me its too much for them to pay. I have had parents be very honest and tell me they can't afford that and we've come to a compromise because I'm kind and again, flexible.

I love my job and working for great families and I am sorry you were so upset I needed to reschedule but the way you spoke to me over text was outrageous and I never want to work for people that can speak to people let alone "staff" in that manner.

Better to find out now than if I had made the interview, got the job and upset you down the line because I dare to think how you would have spoken to me in person.

I hope you find someone that's a good fit.

I'm sorry to all future families having to read these reviews because it doesn't reflect my work as a Nanny but only communication in which the parents didn't get their own way. I made a mistake, owned up to it and tried to put it right but fortunately that was my one and only chance with this family and it was over a scheduling matter.

Unfortunately we had a bad experience with Jade.

Jade owns her own business with her business partner, yet is not registered with HMRC as a business. Yet Jade employs nannies for events and weddings which I cannot understand. Therefore we cannot recommend Jade. It was a shame, but reviews are there to be honest for other clients and parents.

• Overall

by MrsStobb on 16/07/2022

Let down at the last minute

It was last minute when jade said she could no longer do it after going back and forth. I wanted someone to be 100% on coming before handing out personal details. I had even increased the hourly rate from £15 to £24 which Jade happily accepted. Decided at 23:30 she could no longer do it as it was too much work. Such a shame. She seemed lovely but unfortunately a.

• Overall

by Vmarshal on 28/05/2022

Response by Jade on 29/05/2022:

I’m sorry you felt that way however it was 6:00am when we were still communicating and I was yet to receive an address to travel to for the job. You also didn’t make it clear if it was your home or a friends but more concerned about catching a flight instead of sorting childcare and animal care that you wanted me to do. It wasn’t too much work at all as I’m a hard worker but I need parents to communicate with me about what their children's needs are etc and go into a job/ home with as much knowledge as possible prior to taking on a job.

You didn’t tell me the children's routine let alone when the baby has feeds and naps. I gave you my phone number but you didn’t even text me back. I asked four times for the address and you never gave it to me. How can I take a job when I don’t even know where I’m travelling to. If I could post our conversation I would as you’re trying to make out something that isn’t true.

Good luck in the future with finding childcare, it unfortunately won’t be from me.

Highly unprofessional

After I asked Jade what qualifications and at what level she had obtained in order to put my mind at rest that she was suitable, her response was “Yeah I’m not going to work for you”.
For a parent wanting to make sure my children are cared for by a suitable person, this is highly upsetting. I do hope you don’t conduct yourself in that way for every parent.
Highly unprofessional and rude. I will not be employing Jade for childcare

• Overall

by DougW on 10/12/2021

Response by Jade on 10/12/2021:

Unfortunately in situations like this when I have a parent questioning my ability, the rate I charge and my qualifications with constant back and forth and no progress being made and my questions going unanswered about what I can and can’t do (the week of Christmas which is my only time off) is quite frustrating. I’ll add to your “quote” and correct it by saying I said this; “Yeah I’m not going to work for you. Good luck with finding someone.” Yes I’ll agree it was abrupt however I don’t question you. All my qualifications and paperwork I have are advertised on the site. Genuinely I hope you with find someone to help you look after your children. Merry Christmas!

Lovely nanny

Jade has only been working with our family a few months but has really become part of the family. She is friendly, warm and loving. Always full of energy, she takes initiative with activities with the children and keeps the little ones entertained for hours on end.
We will definitely be keeping her as part of the children’s lives and will be a lifelong friend.

• Overall
• Cleanliness
• Food
• Communication

by HJasim on 19/11/2020