Gianni came across really well at the interview and the initial few days went well. She was helping us with our 1.5 year old and some light house keeping. Communication wasnt great from the beginning - she would inform us last minute if she was not coming or late and mostly did not respond to messages/calls ina timely manner. She did however make herself available when we needed her in emergency once.

After the initial few weeks things changed drastically, she was dazed and uninterested. Care provided was poor. Our son would start crying as soon as he would see her car from the window and i knew something was not right. It was upsetting as hes always been independent, happy and likes playing with people rather than staying close to me. She then didnt show up two days in a row and didnt bother informing us (let alone giving any notice). Then she randomly showed up for half day and told us she was unwell. Next week again came for half day and when we asked her how she was feeling she looked confused. After that day she just disappeared and never came back again or messaged us.

Very strange and extremely unprofessional behaviour - wouldnt recommend. I understand if she found a new role but theres some professional courtesy especially when dealing with children (have to be extra careful). And my son crying seeing her car each time - just the thought of it gives me mom guilt. Im glad things ended with her shortly after. Hes perfectly happy and back to his normal self with our current nanny.

• Overall
• Setting
• Communication