The childcare provision with this Nanny was initially good, she was kind and my kids adored her. Unfortunately she turned out to be extremely unreliable and after fabricating a story about a Covid case she ghosted us and failed to turn up for work, leaving us without childcare for 4 weeks (we thought she would return after her alleged Covid case) during a really difficult time at work. On top of this, we still have not had the money she owes us, returned.
We feel so disappointed and let down, as well as out of pocket!

• Overall
• Communication